Refund & Return Policy

Thank you for shopping with shishazon. We want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Eligibility for Returns

To be eligible for a return, please ensure that:

  • The item was purchased within the last 14 days.

  • The item is unused, in its original packaging, and in the same condition you received it.

  • A receipt or proof of purchase is required.

Certain items are non-returnable, such as:

  • Gift cards

  • Downloadable digital products

  • Personal care or hygiene items

  • Customized or personalized products

2. Return Process

To initiate a return, please contact us at [your email] with:

  • Order number

  • Reason for return

  • Photos of the item (if damaged or defective)

Do not send your item back without receiving confirmation from us.

Once your return is approved, we will provide you with the return address and instructions.

3. Damaged or Defective Items

If you received a damaged or faulty product, please notify us within 48 hours of delivery with photo or video evidence.
We will offer:

  • A replacement, OR

  • A full refund, depending on your preference and item availability.

4. Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 7–14 business days.

  • Shipping fees are non-refundable.

  • If you received free shipping, a standard shipping fee may be deducted from your refund.

5. Exchange Policy

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Faulty item

Exchanges are subject to stock availability. If the desired item is not available, a refund will be issued instead.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank — processing time may vary.

If you have completed the steps above and still have not received your refund, please contact us at [your email].

7. Shipping Returns

You will be responsible for paying the shipping cost for returning your item unless it is due to our mistake (wrong item, defective item, etc.).

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

8. Order Cancellations

Orders can be canceled within 12 hours of purchase.
Once the order is processed or shipped, it cannot be canceled.

9. Contact Us

For any questions regarding returns or refunds, you can reach us at:
📧 [info@goldensmoketobacco.com]
📱 [https://goldensmoketobacco.com]